Case Studies in Thin Client Acceptance

Thin Client technology boasts an impressive range of financial, technical and administrative benefits. Combined with virtualisation technology, higher bandwidth availability and cheaper high performance processors, many believe that Thin Clients have come of age. But despite a growing body of literature documenting successful Thin Client deployments there remains an undercurrent of concern regarding user acceptance of this technology and a belief that greater efforts are required to understand how to integrate Thin Clients into existing, predominantly PC-based, deployments. It would be more accurate to state that the challenge facing the acceptance of Thin Clients is a combination of architectural design and integration strategy rather than a purely technical issue. Careful selection of services to be offered over Thin Clients is essential to their acceptance. Through an evolution of three case studies the user acceptance issues were reviewed and resolved resulting in a 92% acceptance rate of the final Thin Client deployment. No significant bias was evident in our comparison of user attitudes towards desktop services delivered over PCs and Thin Clients.